Privacy Policy

Your rights to privacy
We, the Intrust Super Fund Trustees, understand the importance of protecting your right to privacy and have therefore prepared this statement to help you understand how we aim to protect the privacy of your personal information.

In this document we outline what details we keep about you and why we need these details. Please note that although we refer to "Intrust Super Fund" throughout the document, generally it is Australian Administration Services Pty Ltd (AAS) that collects and uses your details on our behalf. AAS is the company that administers Intrust Super Fund (in which you have a superannuation account) on behalf of the Intrust Super Fund Trustees.

The Privacy Amendment (Private Sector) Act 2000 amends the Privacy Act (from 21 December 2001) to include laws that regulate the way private organisations like Intrust Super Fund handle personal information, including very sensitive information such as health details.

The Act contains 10 National Privacy Principles that regulate, among other things, how organisations collect, store and protect the quality of personal information. They specify how these organisations should use and share personal information with other organisations. The National Privacy Principles form part of all our procedures and policies and the way our accounts are administered.

There is a summary of the National Privacy Principles below.

What personal information will Intrust Super Fund keep about me?
Intrust Super Fund collects personal information from Intrust Super Fund members to administer your account. The type of personal information we collect about you includes your name, address, date of birth, telephone number and tax file number.

Intrust Super Fund collects personal information when members lodge their forms, such as the Application for Membership and Change of Member Details forms, or if you send Intrust Super Fund documents containing personal information. There may also be circumstances when your employer may send personal details to Intrust Super Fund for you.

Risks of using the Internet
You should note that there are security risks in transmitting information via the Internet. You should assess these potential risks when deciding whether to use our on-line services. If you do not wish to transmit information via the Intrust Super Fund web site, there are other ways in which you can provide this information, such as by mail, telephone or in person.

Collection of browsing information
When you browse the Intrust Super Fund web site, our service provider logs the following information for statistical purposes:

- your server address; 
- top level domain name (for example .com, .gov, .au, etc.); 
- the date and time of your web-site visit; 
- the pages you looked at; 
- the documents you down-loaded; 
- the previous site you visited; and 
- the type of browser you used.

We will not try to identify users or their browsing activities except where a law enforcement agency exercises a warrant to inspect the service provider's logs.

The Intrust Super Fund web site is 'cookie' free, which means we will not send you any unsolicited information after you have visited our web site. We will only record your e-mail address if you send us a message. It will not be added to a mailing list.

Why does Intrust Super Fund need my personal information?
The personal information we collect about you is used to establish an Intrust Super Fund membership account, to process contributions to your account, to correspond with you, and to provide you with superannuation benefits and options from Intrust Super Fund.

If you choose not to provide your personal information, it may mean that we will not be able to provide these services to you. Generally, we do not disclose your personal information to anyone, unless they are contracted to provide services or activities on our behalf. These organisations are bound by the same privacy rules we follow.

Some examples of parties outside Intrust Super Fund, to whom we may disclose your personal information and the reason for disclosure, are:

- the administration service provider, for the purposes of providing administration  
  services to the Fund; 
- mailing companies - organisations contracted to do all mailing for Intrust Super
  Fund; 
- archiving companies - organisations contracted to ensure that all documents are
  stored in a secure environment; 
- auditors and regulators - organisations that help ensure Intrust Super Fund is  
  complying with legal and contractual obligations; 
- insurance companies - organisations which provide insurance cover for Intrust Super
  Fund members; and 
- occasionally, we are required or authorised by law to disclose your personal
  information. For example, we may disclose your personal information to the
  Australian Taxation Office following a direction issued under taxation laws or to a
  Court in response to a subpoena.

We may disclose your personal information to third parties where you give us written permission to do so (for example, to a financial planner with whom you are dealing).

Can I see the personal information Intrust Super Fund has about me?
Under the National Privacy Principles, you have a right to know what information Intrust Super Fund holds about you, and you are entitled to see this information to ensure it is correct. To obtain this information, please contact Intrust Super Fund to ask for your personal details. The Privacy Act gives limited circumstances in which some or all access to this information may be denied. If this applies to you, Intrust Super Fund will explain this to you when you ask for your information.

How can I contact Intrust Super Fund?
If you want further information on how Intrust Super Fund handles personal information, or if you want to complain about a possible breach of privacy, please contact Intrust Super Fund in one of the following ways:

- Phone 132 467 
- Write to: 
  GPO Box 1416
  Brisbane QLD 4001
- Visit: 
  348 Edward Street
  Brisbane QLD 4000 
- Email at info@intrust.com.au
- Fax on (07) 3013 8898

If you are unsatisfied with the resolution of any complaints, you can refer the matter to the Privacy Commissioner by calling 1300 363 992.

Summary of the National Privacy Principles
Intrust Super Fund is bound by the National Privacy Principles

Collecting information
We will collect personal information (where reasonable and practicable) directly from you. We may at times collect your personal information directly from your employer.

Using and sharing information
Intrust Super Fund will use your personal information to run an Intrust Super Fund account for you. This is known as a 'primary purpose'. If we need to use your personal information for another reason, or secondary purpose, like a marketing campaign, we will ask your permission to do so. If we are unable to get your permission before sending our communication, we will give you the opportunity to opt out of any future direct marketing campaigns at the time of mailing to you.

Keeping information accurate and up to date
Intrust Super Fund will ensure that the personal information we collect to run your account is accurate and complete. We will do this by ensuring that you have the opportunity to advise changes in personal details at all times and particularly when you receive your annual membership statement.

Keeping information secure
Intrust Super Fund will not misuse or change your information without your knowledge. We will not share your information with anyone who doesn't have authority to see your information. To make sure of this, we will regularly audit access to the systems that support Intrust Super Fund and make sure that other organisations we deal with for your account (for example insurance companies) have privacy policies adhering to the National Privacy Principles.

Sensitive information
Where we collect sensitive information such as health information, we will only use it for running your Intrust Super Fund account. We won't use it for any other purpose or share it with anyone else without your permission.