FAQ's

• How do I change my insurance cover ?

  
  
  Members who wish to take out additional insurance cover need to complete an application for changes to insurance form. You can download an Application for changes to insurance form or give us a call on 132 467 and we will post one out to you.

• Can I claim on Financial Hardship?

  
  
  If you have been receiving Centrelink benefits for a period of more than 26 continuous weeks, and you have a Q230 form from Centrelink, you may be able to access a partial benefit from your account.  Contact Intrust Super on 132 467 for more information.

• I have no idea where my super is, what's the easiest way to find and get it all together?

  
  
  A good starting point is to gather up any super statements you have. If these don’t seem to cover all the years you’ve worked, give your old employers a call and ask where they’ve paid your super. Another option is to contact the Tax Office to search their databases for any super that may have been reported to them as lost. You can call them on 13 10 20 or visit www.ato.gov.au.
  
  Once we know where your super is, we can help you arrange to transfer your other funds into your Intrust Super account. All you need to do is complete a Super Transfer Form for each fund, send it to us and we’ll contact the other fund and organise the transfer for you.
  
  Often the fund that you are leaving will ask for proof of your identity before they will transfer your account to Intrust Super. Generally, this will be something like a certified copy of your driver’s licence or your passport, or some other identification that has your signature. Having a copy certified means a Justice of the Peace (or someone similar) has seen the original and signed the photocopy verifying that it is a true and complete copy of the original. If you know what’s required it will save time if you send it to us with your Super Transfer Form. That way we’ll send it all off to the other fund at the same time.
  
  We don’t want you to lose out, so make sure you check any exit fees or changes to your insurance cover before you close any accounts.
  
  Call us on 132 467 if you need any help with completing the forms.

• I'm already an Intrust Super member; can my new employer pay in for me?

  
  
  Yes. They can either join up as a participating employer member – it’s free and means we will send them a Contribution Return for them to fill in each month, or they can pay a once-off contribution. Ask them to call us on 132 467 and we’ll step them through the options.
  
  Please note members of the Select Super are generally not able to receive employer contributions. However, at no cost to you, you can change categories and transfer to either the Executive Super or Core Super that is able to accept employer contributions.

• What happens if I don't make a choice?

  
  
  If you don’t choose then your account will be invested in the Balanced Investment Option.

• Can I withdraw my super before I retire?

  
  
  Generally speaking, superannuation is preserved until you retire, this means it can’t be withdrawn until that time. However, some people may have part of their account classed as unrestricted non-preserved, this means it may be withdrawn at any time, and any restricted non-preserved portion may be withdrawn when employment is terminated. Your Statement will tell you if you have any non-preserved monies in your account.

  In other limited circumstances you may be allowed to withdraw some of your preserved superannuation. 

• What happens to my super if I die?

  
  
  If you die with an Intrust Super account balance it will be paid to your eligible beneficiaries. The Trustee will look at your personal circumstances, including the beneficiary you have nominated and determine whom to pay the benefit.

  It’s important to keep your beneficiary nomination current and update it whenever your personal circumstances change, for example if you marry or have children.

  You can update your beneficiary nomination by completing a Change Of Member Details Form